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Definitions and Terminology
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Agreement
A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding unless it forms part of a Contract. See also Service Level Agreement, Operational Level Agreement.
source: ITIL v3, Service Operation, 2007
A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding, unless it forms part of a Contract. See also Service Level Agreement, Operational Level Agreement.
source: ITIL v3, Service Design, 2007
A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding, unless it forms part of a Contract. See also Service Level Agreement, Operational Level Agreement.
source: ITIL v3, Service Transition, 2007
A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding, unless it forms part of a Contract. See also Service Level Agreement, Operational Level Agreement.
source: ITIL v3, Continual Service Improvement, 2007
A Document that describes a formal understanding between two or more parties. An Agreement is not legally binding, unless it forms part of a Contract. See also Service Level Agreement.
source: ITIL v3, Service Strategy, 2007
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