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Automatic Call Distribution
(ACD) (Service Operation) Use of Information Technology to direct an incoming telephone call to the most appropriate person in the shortest possible time. ACD is sometimes called Automated Call Distribution.
source: ITIL v3, Service Operation, 2007
(ACD) (Service Operation) Use of Information Technology to direct an incoming telephone call to the most appropriate person in the shortest possible time. ACD is sometimes called Automated Call Distribution.
source: ITIL v3, Service Design, 2007
(ACD) (Service Operation) Use of Information Technology to direct an incoming telephone call to the most appropriate person in the shortest possible time. ACD is sometimes called Automated Call Distribution.
source: ITIL v3, Continual Service Improvement, 2007
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