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Definitions and Terminology
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Benchmark
(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in: ? Continual Service Improvement, to establish the current state for managing improvements ? Capacity Management, to document performance characteristics during normal operations. See also Benchmarking Baseline
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in: Continual Service Improvement, to establish the current state for managing improvements; Capacity Management, to document performance characteristics during normal operations. See also Benchmarking, Baseline.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in: Continual Service Improvement, to establish the current state for managing improvements; Capacity Management, to document performance characteristics during normal operations. See also Baseline.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in: • Continual Service Improvement, to establish the current state for managing improvements • Capacity Management, to document performance characteristics during normal operations. See also Benchmarking, Baseline.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in: Continual Service Improvement, to establish the current state for managing improvements Capacity Management, to document performance characteristics during normal operations. See also Benchmarking, Baseline.
source: ITIL v3, Service Strategy, 2007
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