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Definitions and Terminology
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Benchmarking
A process used in management, and particularly strategic management, in which companies evaluate various aspects of their business processes in relation to best practice, usually within their own industry
source: COBIT 4.0
(Continual Service Improvement) Comparing a Benchmark with a Baseline or with Best Practice. The term Benchmarking is also used to mean creating a series of Benchmarks over time, and comparing the results to measure progress or improvement.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) Comparing a Benchmark with a Baseline or with Best Practice. The term Benchmarking is also used to mean creating a series of Benchmarks over time, and comparing the results to measure progress or improvement.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) Comparing a Benchmark with a Baseline or with Best Practice. The term Benchmarking is also used to mean creating a series of Benchmarks over time, and comparing the results to measure progress or improvement.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) Comparing a Benchmark with a Baseline or with best practice. The term Benchmarking is also used to mean creating a series of Benchmarks over time, and comparing the results to measure progress or improvement.
source: ITIL v3, Service Strategy, 2007
A systematic approach to comparing an enterprise's performance against peers and competitors in an effort to learn the best ways of conducting business (e.g., benchmarking of quality, logistical efficiency and various other metrics)
source: VALIT, ITGI, 2008
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