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Definitions and Terminology
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Business Case
(Service Strategy) Justification for a significant item of expenditure. Includes information about Costs, benefits, options, issues, Risks, and possible problems. See also Cost Benefit Analysis.
source: ITIL v3, Service Operation, 2007
(Service Strategy) Justification for a significant item of expenditure. Includes information about Costs, benefits, options, issues, Risks, and possible problems. See also Cost Benefit Analysis.
source: ITIL v3, Service Design, 2007
(Service Strategy) Justification for a significant item of expenditure. Includes information about Costs, benefits, options, issues, Risks, and possible problems.
source: ITIL v3, Service Transition, 2007
(Service Strategy) Justification for a significant item of expenditure. Includes information about Costs, benefits, options, issues, Risks, and possible problems.
source: ITIL v3, Continual Service Improvement, 2007
(Service Strategy) Justification for a significant item of expenditure. Includes information about costs, benefits, options, issues, Risks, and possible problems.
source: ITIL v3, Service Strategy, 2007
Documentation of the rationale for making a business investment, used to both support a business decision on whether to proceed with the investment and as an operational tool to support management of the investment through its full economic life cycle
source: VALIT, ITGI, 2008
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