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Definitions and Terminology
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Business Perspective
(Continual Service Improvement) An understanding of the Service Provider and IT Services from the point of view of the Business, and an understanding of the Business from the point of view of the Service Provider.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) An understanding of the Service Provider and IT Services from the point of view of the Business, and an understanding of the Business from the point of view of the Service Provider.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) An understanding of the Service Provider and IT Services from the point of view of the Business, and an understanding of the Business from the point of view of the Service Provider.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) An understanding of the Service Provider and IT Services from the point of view of the Business, and an understanding of the Business from the point of view of the Service Provider.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) An understanding of the Service Provider and IT Services from the point of view of the business, and an understanding of the business from the point of view of the Service Provider.
source: ITIL v3, Service Strategy, 2007
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