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Definitions and Terminology
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Business Relationship Management
(Service Strategy) The Process or Function responsible for maintaining a Relationship with the Business. Business Relationship Management usually includes: ? Managing personal Relationships with Business managers ? Providing input to Service Portfolio Management ? Ensuring that the IT Service Provider is satisfying the Business needs of the Customers This Process has strong links with Service Level Management.
source: ITIL v3, Service Operation, 2007
(Service Strategy) The Process or Function responsible for maintaining a Relationship with the Business. Business Relationship Management usually includes: Managing personal Relationships with Business managers; Providing input to Service Portfolio Management; Ensuring that the IT Service Provider is satisfying the Business needs of the Customers. This Process has strong links with Service Level Management.
source: ITIL v3, Service Design, 2007
(Service Strategy) The Process or Function responsible for maintaining a Relationship with the Business. Business Relationship Management usually includes: Managing personal Relationships with Business managers Providing input to Service Portfolio Management Ensuring that the IT Service Provider is satisfying the Business needs of the Customers. This Process has strong links with Service Level Management.
source: ITIL v3, Service Transition, 2007
(Service Strategy) The Process or Function responsible for maintaining a Relationship with the Business. Business Relationship Management usually includes: • Managing personal Relationships with Business managers • Providing input to Service Portfolio Management • Ensuring that the IT Service Provider is satisfying the
source: ITIL v3, Continual Service Improvement, 2007
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