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Definitions and Terminology
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Business Service
An IT Service that directly supports a Business Process, as opposed to an Infrastructure Service, which is used internally by the IT Service Provider and is not usually visible to the Business. The term Business Service is also used to mean a Service that is delivered to Business Customers by Business Units. For example, delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of Business Services often depends on one or more IT Services.
source: ITIL v3, Service Operation, 2007
An IT Service that directly supports a Business Process, as opposed to an Infrastructure Service, which is used internally by the IT Service Provider and is not usually visible to the Business. The term Business Service is also used to mean a Service that is delivered to Business Customers by Business Units. For example, delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of Business Services often depends on one or more IT Services.
source: ITIL v3, Service Design, 2007
An IT Service that directly supports a Business Process, as opposed to an Infrastructure Service, which is used internally by the IT Service Provider and is not usually visible to the Business. The term Business Service is also used to mean a Service that is delivered to Business Customers by Business Units. For example, delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of Business Services often depends on one or more IT Services.
source: ITIL v3, Service Transition, 2007
An IT Service that directly supports a Business Process, as opposed to an Infrastructure Service, which is used internally by the IT Service Provider and is not usually visible to the Business. The term Business Service is also used to mean a Service that is delivered to Business Customers by Business Units. For example, delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of Business Services often depends on one or more IT Services.
source: ITIL v3, Continual Service Improvement, 2007
An IT Service that directly supports a Business Process, as opposed to an infrastructure service, which is used internally by the IT Service Provider and is not usually visible to the business. The term business service is also used to mean a Service that is delivered to business customers by business units. For example, delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of business services often depends on one or more IT Services.
source: ITIL v3, Service Strategy, 2007
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