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Definitions and Terminology
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Business
(Service Strategy) An overall corporate entity or Organization formed of a number of Business Units. In the context of ITSM, the term Business includes public sector and not-for-profit organizations, as well as companies. An IT Service Provider provides IT Services to a Customer within a Business. The IT Service Provider may be part of the same Business as its Customer (Internal Service Provider), or part of another Business (External Service Provider).
source: ITIL v3, Service Operation, 2007
(Service Strategy) An overall corporate entity or Organization formed of a number of Business Units. In the context of ITSM, the term Business includes public sector and not-for-profit organizations, as well as companies. An IT Service Provider provides IT Services to a Customer within a Business. The IT Service Provider may be part of the same Business as its Customer (Internal Service Provider), or part of another Business (External Service Provider).
source: ITIL v3, Service Design, 2007
(Service Strategy) An overall corporate entity or Organization formed of a number of Business Units. In the context of ITSM, the term Business includes public sector and not-for-profit organizations, as well as companies. An IT Service Provider provides IT Services to a Customer within a Business. The IT Service Provider may be part of the same Business as its Customer (Internal Service Provider), or part of another Business (External Service Provider).
source: ITIL v3, Service Transition, 2007
(Service Strategy) An overall corporate entity or Organization formed of a number of Business Units. In the context of ITSM, the term Business includes public sector and not-for-profit organizations, as well as companies. An IT Service Provider provides IT Services to a Customer within a Business. The IT Service Provider may be part of the same Business as its Customer (Internal Service Provider), or part of another Business (External Service Provider).
source: ITIL v3, Continual Service Improvement, 2007
(Service Strategy) An overall corporate entity or Organization formed of a number of business units. In the context of ITSM, the term business includes public sector and not-for-profit organizations, as well as companies. An IT Service Provider provides IT Services to a Customer within a business. The IT Service Provider may be part of the same business as its Customer (internal service provider), or part of another business (external service provider).
source: ITIL v3, Service Strategy, 2007
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