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Call Centre
(Service Operation) An Organization or Business Unit that handles large numbers of incoming and outgoing telephone calls. See also Service Desk.
source: ITIL v3, Service Operation, 2007
(Service Operation) An Organization or Business Unit that handles large numbers of incoming and outgoing telephone calls. See also Service Desk.
source: ITIL v3, Service Design, 2007
(Service Operation) An Organization or business unit that handles large numbers of incoming and outgoing telephone calls. See also Service Desk.
source: ITIL v3, Service Strategy, 2007
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