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Definitions and Terminology
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Category
A named group of things that have something in common. Categories are used to group similar things together. For example, Cost Types are used to group similar types of Cost. Incident Categories are used to group similar types of Incident, CI Types are used to group similar types of Configuration Item.
source: ITIL v3, Service Operation, 2007
A named group of things that have something in common. Categories are used to group similar things together. For example, Cost Types are used to group similar types of Cost. Incident Categories are used to group similar types of Incident, CI Types are used to group similar types of Configuration Item.
source: ITIL v3, Service Design, 2007
A named group of things that have something in common. Categories are used to group similar things together. For example, Cost Types are used to group similar types of Cost, Incident Categories are used to group similar types of Incident, CI Types are used to group similar types of Configuration Item.
source: ITIL v3, Service Transition, 2007
A named group of things that have something in common. Categories are used to group similar things together. For example, Cost Types are used to group similar types of Cost. Incident Categories are used to group similar types of Incident, CI Types are used to group similar types of Configuration Item.
source: ITIL v3, Continual Service Improvement, 2007
A named group of things that have something in common. Categories are used to group similar things together. For example, Cost Types are used to group similar types of cost. Incident Categories are used to group similar types of Incident, CI Types are used to group similar types of Configuration Item.
source: ITIL v3, Service Strategy, 2007
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