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Definitions and Terminology
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Change Management
(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
source: ITIL v3, Service Operation, 2007
(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
source: ITIL v3, Service Design, 2007
(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
source: ITIL v3, Service Transition, 2007
(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
source: ITIL v3, Continual Service Improvement, 2007
(Service Transition) The Process responsible for controlling the Lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
source: ITIL v3, Service Strategy, 2007
A holistic and proactive approach to managing the transition from a current to a desired organisational state, focusing specifically on the critical human or 'soft' elements of change. It includes activities such as culture change (values, beliefs and attitudes), development of reward systems (measures and appropriate incentives), organisational design, stakeholder management, human resources policies and procedures, executive coaching, change leadership training, team building, and communications planning and execution.
source: VALIT, ITGI, 2008
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