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Definitions and Terminology
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Z Contract Portfolio(Service Strategy) A database or structured Document used to manage Service Contracts or Agreements between an IT Service Provider and their Customers. Each IT Service delivered to a Customer should have a Contract or other Agreement that is listed in the Contract Portfolio. See also Service Portfolio, Service Catalogue. source: ITIL v3, Service Transition, 2007 (Service Strategy) A database or structured Document used to manage Service Contracts or Agreements between an IT Service Provider and their Customers. Each IT Service delivered to a Customer should have a Contract or other Agreement that is listed in the Contract Portfolio. See also Service Portfolio, Service Catalogue. source: ITIL v3, Service Strategy, 2007
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