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Definitions and Terminology
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Z Cost Benefit AnalysisAn Activity that analyses and compares the Costs and the benefits involved in one or more alternative courses of action. See also Business Case. source: ITIL v3, Service Operation, 2007 An Activity that analyses and compares the costs and the benefits involved in one or more alternative courses of action. See also Business Case, Return on Investment. source: ITIL v3, Service Design, 2007
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