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Definitions and Terminology
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Cost Effectiveness
A measure of the balance between the Effectiveness and Cost of a Service, Process or activity, A Cost Effective Process is one that achieves its Objectives at minimum Cost. See also KPI, Value for Money.
source: ITIL v3, Service Operation, 2007
A measure of the balance between the Effectiveness and Cost of a Service, Process or activity. A Cost Effective Process is one that achieves its Objectives at minimum Cost. See also KPI, Return on Investment, Value for Money.
source: ITIL v3, Service Design, 2007
A measure of the balance between the Effectiveness and Cost of a Service, Process or activity. A Cost Effective Process is one that achieves its Objectives at minimum Cost. See also KPI, Return on Investment, Value for Money.
source: ITIL v3, Service Transition, 2007
A measure of the balance between the Effectiveness and Cost of a Service, Process or activity, A Cost Effective Process is one that achieves its Objectives at minimum Cost. See also KPI, Return on Investment, Value for Money.
source: ITIL v3, Continual Service Improvement, 2007
A measure of the balance between the effectiveness and cost of a service, process or activity, a cost-effective Process is one that achieves its Objectives at minimum cost. See also Return on Investment, Value for Money.
source: ITIL v3, Service Strategy, 2007
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