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Definitions and Terminology
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Z CountermeasureCan be used to refer to any type of Control. The term Countermeasure is most often used when referring to measures that increase Resilience, Fault Tolerance or Reliability of an IT Service. source: ITIL v3, Service Operation, 2007 Can be used to refer to any type of Control. The term Countermeasure is most often used when referring to measures that increase Resilience, Fault Tolerance or Reliability of an IT Service. source: ITIL v3, Service Design, 2007 Can be used to refer to any type of Control. The term Countermeasure is most often used when referring to measures that increase Resilience, Fault Tolerance or Reliability of an IT Service. source: ITIL v3, Service Transition, 2007 Can be used to refer to any type of Control. The term Countermeasure is most often used when referring to measures that increase Resilience, Fault Tolerance or Reliability of an IT Service. source: ITIL v3, Continual Service Improvement, 2007
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