Audit Information systems & IT Security
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Audit Information systems & and IT Security

Information System audit and IT Security

Definitions and Terminology

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Critical Success Factor


(CSF) Something that must happen if a Process, Project, Plan, or IT Service is to succeed. KPIs are used to measure the achievement of each CSF. For example a CSF of ‘protect IT Services when making Changes’ could be measured by KPIs such as ‘percentage reduction of unsuccessful Changes’, ‘percentage reduction in Changes causing Incidents’, etc.

source: ITIL v3, Service Operation, 2007

(CSF) Something that must happen if a Process, Project, Plan, or IT Service is to succeed. KPIs are used to measure the achievement of each CSF. For example a CSF of 'protect IT Services when making Changes' could be measured by KPIs such as 'percentage reduction of unsuccessful Changes', 'percentage reduction in Changes causing Incidents', etc.

source: ITIL v3, Service Design, 2007

(CSF) Something that must happen if a Process, Project, Plan, or IT Service is to succeed. KPIs are used to measure the achievement of each CSF. For example a CSF of 'protect IT Services when making Changes' could be measured by KPIs such as 'percentage reduction of unsuccessful Changes', 'percentage reduction in Changes causing Incidents', etc.

source: ITIL v3, Service Transition, 2007

(CSF) Something that must happen if a Process, Project, Plan, or IT Service is to succeed. KPIs are used to measure the achievement of each CSF. For example a CSF of ‘protect IT Services when making Changes’ could be measured by KPIs such as ‘percentage reduction of unsuccessful Changes’, ‘percentage reduction in Changes causing Incidents’, etc.

source: ITIL v3, Continual Service Improvement, 2007

(CSF) Something that must happen if a Process, Project, Plan, or IT Service is to succeed. KPIs are used to measure the achievement of each CSF. For example a CSF of 'protect IT Services when making Changes' could be measured by KPIs such as 'percentage reduction of unsuccessful Changes', 'percentage reduction in Changes causing Incidents', etc.

source: ITIL v3, Service Strategy, 2007


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