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Definitions and Terminology
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Z CultureA set of values that is shared by a group of people, including expectations about how people should behave, their ideas, beliefs, and practices. See also Vision. source: ITIL v3, Service Operation, 2007 A set of values that is shared by a group of people, including expectations about how people should behave, their ideas, beliefs, and practices. See also Vision. source: ITIL v3, Service Design, 2007 A set of values that is shared by a group of people, including expectations about how people should behave, their ideas, beliefs, and practices. See also Vision. source: ITIL v3, Service Transition, 2007 A set of values that is shared by a group of people, including expectations about how people should behave, their ideas, beliefs, and practices. See also Vision. source: ITIL v3, Continual Service Improvement, 2007 A set of values that is shared by a group of people, including expectations about how people should behave, their ideas, beliefs, and practices. See also Vision. source: ITIL v3, Service Strategy, 2007
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