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Definitions and Terminology
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Customer
A person or external or internal entity who receives enterprise IT services
source: COBIT 4.0
recipient of the service; usually the customer management has responsibility for the cost of the service, either directly through charging or indirectly in terms of demonstrable business needCustomer recipient of the service; usually the customer management has responsibility for the cost of the service, either directly through charging or indirectly in terms of demonstrable business need
source: ITIL:Security Management:1999
Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group that defines and agrees the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example ‘this is a Customer-focused Organization’.
source: ITIL v3, Service Operation, 2007
Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group that defines and agrees the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example 'this is a Customer-focused Organization'.
source: ITIL v3, Service Design, 2007
Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group that defines and agrees the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example 'this is a Customer-focused Organization'.
source: ITIL v3, Service Transition, 2007
Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group that defines and agrees the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example ‘this is a Customer-focused Organization’.
source: ITIL v3, Continual Service Improvement, 2007
Someone who buys goods or Services. The Customer of an IT Service Provider is the person or group that defines and agrees the Service Level Targets. The term Customers is also sometimes informally used to mean Users, for example 'this is a Customer-focused Organization'.
source: ITIL v3, Service Strategy, 2007
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