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Definitions and Terminology
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Effectiveness
(Continual Service Improvement) A measure of whether the Objectives of a Process, Service or Activity have been achieved. An Effective Process or activity is one that achieves its agreed Objectives. See also KPI.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) A measure of whether the Objectives of a Process, Service or Activity have been achieved. An Effective Process or activity is one that achieves its agreed Objectives. See also KPI.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) A measure of whether the Objectives of a Process, Service or Activity have been achieved. An Effective Process or activity is one that achieves its agreed Objectives. See also KPI.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) A measure of whether the Objectives of a Process, Service or Activity have been achieved. An Effective Process or activity is one that achieves its agreed Objectives. See also KPI.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) A measure of whether the Objectives of a Process, Service or Activity have been achieved. An Effective Process or activity is one that achieves its agreed Objectives.
source: ITIL v3, Service Strategy, 2007
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