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Definitions and Terminology
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Z Emergency Change(Service Transition) A Change that must be introduced as soon as possible. For example, to resolve a Major Incident or implement a Security patch. The Change Management Process will normally have a specific Procedure for handling Emergency Changes. See also Emergency Change Advisory Board (ECAB). source: ITIL v3, Service Operation, 2007 (Service Transition) A Change that must be introduced as soon as possible. For example, to resolve a Major Incident or implement a Security patch. The Change Management Process will normally have a specific Procedure for handling Emergency Changes. See also Emergency Change Advisory Board (ECAB). source: ITIL v3, Service Transition, 2007
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