Audit Information systems & IT Security
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Audit Information systems & and IT Security

Information System audit and IT Security

Definitions and Terminology

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(Service Operation) A methodology for using Service Desks and Support Groups around the world to provide seamless 24/7 Service. Calls, Incidents, Problems and Service Requests are passed between groups in different time zones.

source: ITIL v3, Service Operation, 2007

(Service Operation) A methodology for using Service Desks and Support Groups around the world to provide seamless 24 * 7 Service. Calls, Incidents, Problems and Service Requests are passed between groups in different time zones.

source: ITIL v3, Service Strategy, 2007


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