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Definitions and Terminology
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Function
A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk. The term Function also has two other meanings: ? An intended purpose of a Configuration Item, Person, Team, Process, or IT Service. For example one Function of an e-mail Service may be to store and forward outgoing mails, one Function of a Business Process may be to dispatch goods to Customers. ? To perform the intended purpose correctly, ‘The computer is Functioning’.
source: ITIL v3, Service Operation, 2007
A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk. The term Function also has two other meanings: An intended purpose of a Configuration Item, Person, Team, Process, or IT Service. For example one Function of an e-mail Service may be to store and forward outgoing mails, one Function of a Business Process may be to dispatch goods to Customers. To perform the intended purpose correctly, 'The computer is Functioning'.
source: ITIL v3, Service Design, 2007
A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk. The term Function also has two other meanings: An intended purpose of a Configuration Item, Person, Team, Process, or IT Service. For example one Function of an e-mail Service may be to store and forward outgoing mails, one Function of a Business Process may be to dispatch goods to Customers. To perform the intended purpose correctly, ‘The computer is Functioning’.
source: ITIL v3, Service Transition, 2007
A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk. The term Function also has two other meanings: • An intended purpose of a Configuration Item, Person, Team, Process, or IT Service. For example one Function of an e-mail Service may be to store and forward outgoing mails, one Function of a Business Process may be to dispatch goods to Customers. • To perform the intended purpose correctly, ‘The computer is Functioning’.
source: ITIL v3, Continual Service Improvement, 2007
A team or group of people and the tools they use to carry out one or more Processes or Activities. For example the Service Desk. The term Function also has two other meanings: An intended purpose of a Configuration Item, Person, Team, Process, or IT Service. For example one Function of an e-mail Service may be to store and forward outgoing mails, one Function of a business process may be to dispatch goods to Customers. To perform the intended purpose correctly, ‘The computer is Functioning’.
source: ITIL v3, Service Strategy, 2007
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