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Definitions and Terminology
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Guideline
A description of a particular way of accomplishing something that is less prescriptive than a procedure
source: COBIT 4.0
a description that clarifies what should be done and how, to achieve the objectives set out in policies
source: ISO17799:2005 and ISO27002:2005
A Document describing Best Practice, which recommends what should be done. Compliance with a guideline is not normally enforced. See also Standard.
source: ITIL v3, Service Operation, 2007
A Document describing Best Practice, which recommends what should be done. Compliance with a guideline is not normally enforced. See also Standard.
source: ITIL v3, Service Design, 2007
A Document describing Best Practice, which recommends what should be done. Compliance with a guideline is not normally enforced. See also Standard.
source: ITIL v3, Service Transition, 2007
A Document describing Best Practice, which recommends what should be done. Compliance with a guideline is not normally enforced. See also Standard.
source: ITIL v3, Continual Service Improvement, 2007
A Document describing best practice, which recommends what should be done. Compliance with a guideline is not normally enforced. See also Standard.
source: ITIL v3, Service Strategy, 2007
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