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Help Desk
(Service Operation) A point of contact for Users to log Incidents. A Help Desk is usually more technically focussed than a Service Desk and does not provide a Single Point of Contact for all interaction. The term Help Desk is often used as a synonym for Service Desk.
source: ITIL v3, Service Operation, 2007
(Service Operation) A point of contact for Users to log Incidents. A Help Desk is usually more technically focused than a Service Desk and does not provide a Single Point of Contact for all interaction. The term Help Desk is often used as a synonym for Service Desk.
source: ITIL v3, Service Transition, 2007
(Service Operation) A point of contact for Users to log Incidents. A Help Desk is usually more technically focussed than a Service Desk and does not provide a Single Point of Contact for all interaction. The term Help Desk is often used as a synonym for Service Desk.
source: ITIL v3, Continual Service Improvement, 2007
(Service Operation) A point of contact for Users to log Incidents. A help desk is usually more technically focused than a Service Desk and does not provide a Single Point of Contact for all interaction. The term help desk is often used as a synonym for Service Desk.
source: ITIL v3, Service Strategy, 2007
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