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Definitions and Terminology
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IT Service Management
(ITSM) The implementation and management of Quality IT Services that meet the needs of the Business. IT Service Management are performed by IT Service Providers through an appropriate mix of people, Process and Information Technology. See also Service Management.
source: ITIL v3, Service Operation, 2007
(ITSM) The implementation and management of Quality IT Services that meet the needs of the Business. IT Service Management is performed by IT Service Providers through an appropriate mix of people, Process and Information Technology. See also Service Management.
source: ITIL v3, Service Design, 2007
(ITSM) The implementation and management of Quality IT Services that meet the needs of the Business. IT Service Management is performed by IT Service Providers through an appropriate mix of people, Process and Information Technology. See also Service Management.
source: ITIL v3, Service Transition, 2007
(ITSM) The implementation and management of Quality IT Services that meet the needs of the Business. IT Service Management are performed by IT Service Providers through an appropriate mix of people, Process and Information Technology. See also Service Management.
source: ITIL v3, Continual Service Improvement, 2007
(ITSM) The implementation and management of Quality IT Services that meet the needs of the business. IT Service Management is performed by IT Service Providers through an appropriate mix of people, Process and Information Technology. See also Service Management.
source: ITIL v3, Service Strategy, 2007
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