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Definitions and Terminology
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IT service
a described set of facilities, IT and non-IT, supported by the IT service provider that fulfils one or more needs of the customer and that is perceived by the customer as a coherent whole
source: ITIL:Security Management:1999
A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer’s Business Processes. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
source: ITIL v3, Service Operation, 2007
A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's Business Processes. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
source: ITIL v3, Service Design, 2007
A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's Business Processes. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
source: ITIL v3, Service Transition, 2007
A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer’s Business Processes. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
source: ITIL v3, Continual Service Improvement, 2007
A Service provided to one or more Customers by an IT Service Provider. An IT Service is based on the use of Information Technology and supports the Customer's business processes. An IT Service is made up from a combination of people, Processes and technology and should be defined in a Service Level Agreement.
source: ITIL v3, Service Strategy, 2007
The day-to-day provision of IT applications and support for their use, including help desk, equipment supply and moves, and security authorisations
source: VALIT, ITGI, 2008
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