| Menu | |
|
: Home |
|
| Search | |
|
|
Definitions and Terminology
A
B C
D E
F G
H I
J K
L M
N O
P Q
R S
T U
V W
X Y
Z
Incident Control/Help Desk
a single point of contact with the service enterprise for end-users of services. This functional group is often referred to as a service desk. Its core process is normally incident management
source: ITIL:Security Management:1999
| Copyright 2006-2008. All Rights Reserved. | Something missing on this page? Let us know |