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Definitions and Terminology
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Incident
Any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in, the quality of that service (aligned to ITIL)
source: COBIT 4.0
any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service NOTE This may include request questions such as .How do I...?. calls.
source: ISO20000-1, 2005
An adverse computer security event or series of events that affects the organization’s computer security and/or its ability to do business.
source: D. Schweitzer, 2003, Incident Response: Computer Forensics Toolkit
any event which is not part of the standard operation of a system. It will have an impact on the system, although this may be slight and may be even transparent to users
source: ITIL:Security Management:1999
(Service Operation) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet affected Service is also an Incident. For example Failure of one disk from a mirror set.
source: ITIL v3, Service Operation, 2007
(Service Operation) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet affected Service is also an Incident. For example, Failure of one disk from a mirror set.
source: ITIL v3, Service Design, 2007
(Service Operation) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet affected Service is also an Incident. For example Failure of one disk from a mirror set.
source: ITIL v3, Service Transition, 2007
(Service Operation) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service is also an Incident. For example Failure of one disk from a mirror set.
source: ITIL v3, Continual Service Improvement, 2007
(Service Operation) An unplanned interruption to an IT Service or reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet affected Service is also an Incident. For example Failure of one disk from a mirror set.
source: ITIL v3, Service Strategy, 2007
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