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Definitions and Terminology
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Indirect Cost
(Service Strategy) A Cost of providing an IT Service, which cannot be allocated in full to a specific customer. For example, the Cost of providing shared Servers or software licences. Also known as Overhead.
source: ITIL v3, Service Operation, 2007
(Service Strategy) A Cost of providing an IT Service, which cannot be allocated in full to a specific customer. For example, the Cost of providing shared Servers or software licences. Also known as Overhead.
source: ITIL v3, Service Design, 2007
(Service Strategy) A Cost of providing an IT Service, which cannot be allocated in full to a specific Customer. For example, the Cost of providing shared Servers or software licences. Also known as Overhead.
source: ITIL v3, Service Transition, 2007
(Service Strategy) A Cost of providing an IT Service, which cannot be allocated in full to a specific customer. For example, the Cost of providing shared Servers or software licences. Also known as Overhead.
source: ITIL v3, Continual Service Improvement, 2007
(Service Strategy) A cost of providing an IT Service, which cannot be allocated in full to a specific customer. For example, the Cost of providing shared Servers or software licences. Also known as Overhead. See also Direct cost.
source: ITIL v3, Service Strategy, 2007
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