| Menu | |
|
: Home |
|
| Search | |
|
|
Definitions and Terminology
A
B C
D E
F G
H I
J K
L M
N O
P Q
R S
T U
V W
X Y
Z
Internal Metric
A Metric that is used within the IT Service Provider to Monitor the Efficiency, Effectiveness or Cost Effectiveness of the IT Service Provider’s internal Processes. Internal Metrics are not normally reported to the Customer of the IT Service. See also External Metric.
source: ITIL v3, Service Operation, 2007
A Metric that is used within the IT Service Provider to Monitor the Efficiency, Effectiveness or Cost Effectiveness of the IT Service Provider's internal Processes. Internal Metrics are not normally reported to the Customer of the IT Service.
source: ITIL v3, Service Transition, 2007
| Copyright 2006-2008. All Rights Reserved. | Something missing on this page? Let us know |