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Definitions and Terminology
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Job Description
A Document that defines the Roles, responsibilities, skills and knowledge required by a particular person. One Job Description can include multiple Roles, for example the Roles of Configuration Manager and Change Manager may be carried out by one person.
source: ITIL v3, Service Operation, 2007
A Document that defines the Roles, responsibilities, skills and knowledge required by a particular person. One Job Description can include multiple Roles, for example the Roles of Configuration Manager and Change Manager may be carried out by one person.
source: ITIL v3, Service Design, 2007
A Document that defines the Roles, responsibilities, skills and knowledge required by a particular person. One Job Description can include multiple Roles, for example the Roles of Configuration Manager and Change Manager may be carried out by one person.
source: ITIL v3, Continual Service Improvement, 2007
A Document that defines the Roles, responsibilities, skills and knowledge required by a particular person. One job description can include multiple Roles, for example the Roles of Configuration Manager and Change Manager may be carried out by one person.
source: ITIL v3, Service Strategy, 2007
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