Audit Information systems & IT Security
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Audit Information systems & and IT Security

Information System audit and IT Security

Definitions and Terminology

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Kano Model


(Service Strategy) A Model developed by Noriaki Kano that is used to help understand Customer preferences. The Kano Model considers attributes of an IT Service grouped into areas such as basic factors, excitement factors, performance factors, etc.

source: ITIL v3, Service Strategy, 2007


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