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Definitions and Terminology
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Known Error
a condition identified by successful diagnosis of the root cause of a problem when it is confirmed that a CI is at fault
source: ITIL:Security Management:1999
(Service Operation) A Problem that has a documented Root Cause and a Workaround. Known Errors are created and managed throughout their Lifecycle by Problem Management. Known Errors may also be identified by Development or Suppliers.
source: ITIL v3, Service Operation, 2007
(Service Operation) A Problem that has a documented Root Cause and a Workaround. Known Errors are created and managed throughout their Lifecycle by Problem Management. Known Errors may also be identified by Development or Suppliers.
source: ITIL v3, Service Design, 2007
(Service Operation) A Problem that has a documented Root Cause and a Workaround. Known Errors are created and managed throughout their Lifecycle by Problem Management. Known Errors may also be identified by Development or Suppliers.
source: ITIL v3, Service Transition, 2007
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