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Definitions and Terminology
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Z Market Space(Service Strategy) All opportunities that an IT Service Provider could exploit to meet business needs of Customers. The Market Space identifies the possible IT Services that an IT Service Provider may wish to consider delivering. source: ITIL v3, Service Transition, 2007 (Service Strategy) All opportunities that an IT Service Provider could exploit to meet business needs of Customers. The Market Space identifies the possible IT Services that an IT Service Provider may wish to consider delivering. source: ITIL v3, Service Strategy, 2007
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