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Definitions and Terminology
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Maturity
Indicates the degree of reliability or dependency the business can place on a process achieving the desired goals or objectives
source: COBIT 4.0
(Continual Service Improvement) A measure of the Reliability, Efficiency and Effectiveness of a Process, Function, Organization, etc. The most mature Processes and Functions are formally aligned to Business Objectives and Strategy, and are supported by a framework for continual improvement.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) A measure of the Reliability, Efficiency and Effectiveness of a Process, Function, Organization, etc. The most mature Processes and Functions are formally aligned to Business Objectives and Strategy, and are supported by a framework for continual improvement.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) A measure of the Reliability, Efficiency and Effectiveness of a Process, Function, Organization, etc. The most mature Processes and Functions are formally aligned to Business Objectives and Strategy, and are supported by a framework for continual improvement.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) A measure of the Reliability, Efficiency and Effectiveness of a Process, Function, Organization, etc. The most mature Processes and Functions are formally aligned to Business Objectives and Strategy, and are supported by a framework for continual improvement.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) A measure of the Reliability, Efficiency and Effectiveness of a Process, Function, Organization, etc. The most mature Processes and Functions are formally aligned to business objectives and Strategy, and are supported by a framework for continual improvement.
source: ITIL v3, Service Strategy, 2007
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