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Definitions and Terminology
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Metric
A standard of measurement for performance against goal
source: COBIT 4.0
(Continual Service Improvement) Something that is measured and reported to help manage a Process, IT Service or Activity. See also KPI.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) Something that is measured and reported to help manage a Process, IT Service or Activity. See also KPI.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) Something that is measured and reported to help manage a Process, IT Service or Activity. See also KPI.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) Something that is measured and reported to help manage a Process, IT Service or Activity.
source: ITIL v3, Service Strategy, 2007
quantitative scale and method, which can be used for measurement
source: ISO/IEC TR 15443-3:2007
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