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Mission Statement
The Mission Statement of an Organization is a short but complete description of the overall purpose and intentions of that Organization. It states what is to be achieved, but not how this should be done.
source: ITIL v3, Continual Service Improvement, 2007
The Mission Statement of an Organization is a short but complete description of the overall purpose and intentions of that Organization. It states what is to be achieved, but not how this should be done.
source: ITIL v3, Service Strategy, 2007
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