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Definitions and Terminology
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Near-Shore
(Service Strategy) Provision of Services from a country near the country where the Customer is based. This can be the provision of an IT Service, or of supporting Functions such as Service Desk. See also Off-shore.
source: ITIL v3, Service Transition, 2007
(Service Strategy) Provision of Services from a country near the country where the Customer is based. This can be the provision of an IT Service, or of supporting Functions such as Service Desk. See also On-shore, Off-shore.
source: ITIL v3, Service Strategy, 2007
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