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Definitions and Terminology
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Z Notional Charging(Service Strategy) An approach to Charging for IT Services. Charges to Customers are calculated and Customers are informed of these charges, but no money is actually transferred. Notional Charging is sometimes introduced to ensure that Customers are aware of the costs they incur, or as a stage during the introduction of real Charging. source: ITIL v3, Service Strategy, 2007
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