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Definitions and Terminology
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Off-shore
(Service Strategy) Provision of Services from a location outside the country where the Customer is based, often in a different continent. This can be the provision of an IT Service, or of supporting Functions such as Service Desk.
source: ITIL v3, Service Operation, 2007
(Service Strategy) Provision of Services from a location outside the country where the Customer is based, often in a different continent. This can be the provision of an IT Service, or of supporting Functions such as Service Desk. See also On-shore.
source: ITIL v3, Service Design, 2007
(Service Strategy) Provision of Services from a location outside the country where the Customer is based, often in a different continent. This can be the provision of an IT Service, or of supporting Functions such as Service Desk. See also Near-shore.
source: ITIL v3, Service Transition, 2007
(Service Strategy) Provision of Services from a location outside the country where the Customer is based, often in a different continent. This can be the provision of an IT Service, or of supporting Functions such as Service Desk. See also On-shore, Near-shore.
source: ITIL v3, Service Strategy, 2007
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