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Definitions and Terminology
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Z OutcomeThe result of carrying out an Activity; following a Process; delivering an IT Service, etc. The term Outcome is used to refer to intended results, as well as to actual results. See also Objective. source: ITIL v3, Service Operation, 2007 The result of carrying out an Activity; following a Process; delivering an IT Service, etc. The term Outcome is used to refer to intended results, as well as to actual results. See also Objective. source: ITIL v3, Service Design, 2007 The result of carrying out an Activity; following a Process; delivering an IT Service, etc. The term Outcome is used to refer to intended results, as well as to actual results. See also Objective. source: ITIL v3, Service Transition, 2007 The result of carrying out an Activity; following a Process; delivering an IT Service, etc. The term Outcome is used to refer to intended results, as well as to actual results. See also Objective. source: ITIL v3, Continual Service Improvement, 2007 The result of carrying out an Activity; following a Process; delivering an IT Service, etc. The term Outcome is used to refer to intended results, as well as to actual results. See also Objective. source: ITIL v3, Service Strategy, 2007
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