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Definitions and Terminology
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Plan-Do-Check-Act
(Continual Service Improvement) A four-stage cycle for Process management, attributed to Edward Deming. Plan–Do–Check–Act is also called the Deming Cycle. PLAN: Design or revise Processes that support the IT Services. DO: Implement the Plan and manage the Processes. CHECK: Measure the Processes and IT Services, compare with Objectives and produce reports. ACT: Plan and implement Changes to improve the Processes.
source: ITIL v3, Service Operation, 2007
(Continual Service Improvement) A four-stage cycle for Process management, attributed to Edward Deming. Plan-Do-Check-Act is also called the Deming Cycle. PLAN: Design or revise Processes that support the IT Services. DO: Implement the Plan and manage the Processes. CHECK: Measure the Processes and IT Services, compare with Objectives and produce reports. ACT: Plan and implement Changes to improve the Processes.
source: ITIL v3, Service Design, 2007
(Continual Service Improvement) A four-stage cycle for Process management, attributed to Edward Deming. Plan–Do–Check–Act is also called the Deming Cycle. PLAN: Design or revise Processes that support the IT Services. DO: Implement the Plan and manage the Processes. CHECK: Measure the Processes and IT Services, compare with Objectives and produce reports. ACT: Plan and implement Changes to improve the Processes.
source: ITIL v3, Service Transition, 2007
(Continual Service Improvement) A four-stage cycle for Process management, attributed to Edward Deming. Plan-Do-Check-Act is also called the Deming Cycle. PLAN: Design or revise Processes that support the IT Services. DO: Implement the Plan and manage the Processes. CHECK: Measure the Processes and IT Services, compare with Objectives and produce reports. ACT: Plan and implement Changes to improve the Processes.
source: ITIL v3, Continual Service Improvement, 2007
(Continual Service Improvement) A four-stage cycle for Process management, attributed to Edward Deming. Plan–Do–Check–Act is also called the Deming Cycle. PLAN: Design or revise Processes that support the IT Services. DO: Implement the Plan and manage the Processes. CHECK: Measure the Processes and IT Services, compare with Objectives and produce reports. ACT: Plan and implement Changes to improve the Processes.
source: ITIL v3, Service Strategy, 2007
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