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Definitions and Terminology
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Z Planned Downtime(Service Design) Agreed time when an IT Service will not be available. Planned Downtime is often used for maintenance, upgrades and testing. See also Downtime. source: ITIL v3, Service Operation, 2007 (Service Design) Agreed time when an IT Service will not be available. Planned Downtime is often used for maintenance, upgrades and testing. See also Change Window, Downtime. source: ITIL v3, Service Design, 2007 (Service Design) Agreed time when an IT Service will not be available. Planned Downtime is often used for maintenance, upgrades and testing. See also Downtime. source: ITIL v3, Service Transition, 2007
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