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Definitions and Terminology
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Problem
Unknown underlying cause of one or more incidents
source: COBIT 4.0
unknown underlying cause of one or more incidents
source: ISO20000-1, 2005
unknown underlying cause of one or more incidents
source: ITIL:Security Management:1999
(Service Operation) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
source: ITIL v3, Service Operation, 2007
(Service Operation) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
source: ITIL v3, Service Design, 2007
(Service Operation) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
source: ITIL v3, Service Transition, 2007
(Service Operation) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
source: ITIL v3, Continual Service Improvement, 2007
(Service Operation) A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
source: ITIL v3, Service Strategy, 2007
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