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Definitions and Terminology
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Process
Generally, a collection of procedures influenced by the organisation’s policies and standards that takes inputs from a number of sources, including other processes, manipulates the inputs, and produces outputs, including other processes, for process customers. Processes have clear business reasons for existing, accountable owners, clear roles and responsibilities around the execution of the process, and the means to measure performance.
source: COBIT 4.0
An organised set of activities which uses resources to transform inputs to outputs [ISO 9000: 2000]
source: ISO/IEC-TR-15443-1, 2005
a series of actions or operations designed to achieve an end
source: ITIL:Security Management:1999
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.
source: ITIL v3, Service Operation, 2007
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.
source: ITIL v3, Service Design, 2007
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.
source: ITIL v3, Service Transition, 2007
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.
source: ITIL v3, Continual Service Improvement, 2007
A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.
source: ITIL v3, Service Strategy, 2007
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