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Definitions and Terminology
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Response Time
A measure of the time taken to complete an Operation or Transaction. Used in Capacity Management as a measure of IT Infrastructure Performance, and in Incident Management as a measure of the time taken to answer the phone, or to start Diagnosis.
source: ITIL v3, Service Operation, 2007
A measure of the time taken to complete an Operation or Transaction. Used in Capacity Management as a measure of IT Infrastructure Performance, and in Incident Management as a measure of the time taken to answer the phone, or to start Diagnosis.
source: ITIL v3, Service Design, 2007
A measure of the time taken to complete an Operation or Transaction. Used in Capacity Management as a measure of IT Infrastructure Performance, and in Incident Management as a measure of the time taken to answer the phone, or to start Diagnosis.
source: ITIL v3, Continual Service Improvement, 2007
A measure of the time taken to complete an Operation or Transaction. Used in Capacity Management as a measure of IT infrastructure Performance, and in Incident Management as a measure of the time taken to answer the phone, or to start Diagnosis.
source: ITIL v3, Service Strategy, 2007
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