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Definitions and Terminology
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Root cause analysis
Process of learning from consequences, typically of errors and problems
source: COBIT 4.0
(RCA) (Service Operation) An Activity that identifies the Root Cause of an Incident or Problem. RCA typically concentrates on IT Infrastructure failures. See also Service Failure Analysis.
source: ITIL v3, Service Operation, 2007
(RCA) (Service Operation) An Activity that identifies the Root Cause of an Incident or Problem. RCA typically concentrates on IT Infrastructure failures. See also Service Failure Analysis.
source: ITIL v3, Service Transition, 2007
(RCA) (Service Operation) An Activity that identifies the Root Cause of an Incident or Problem. RCA typically concentrates on IT Infrastructure failures. See also Service Failure Analysis.
source: ITIL v3, Continual Service Improvement, 2007
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