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Definitions and Terminology
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SAC
(systems auditability and control) A comprehensive tool that provides guidance on internal control and audit of information systems. It was the first internal control framework to focus primarily on information technology. SAC was originally published by the Institute of Internal Auditors in 1977, with a significant update in 1991 and a further revision in 1994.
source: Champlain, Auditing Information Systems:2003
Service Acceptance Criteria
source: ITIL v3, Service Transition, 2007
Service Acceptance Criteria
source: ITIL v3, Service Design, 2007
Service Acceptance Criteria
source: ITIL v3, Service Operation, 2007
Service Acceptance Criteria
source: ITIL v3, Service Strategy, 2007
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