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SLA
Service level agreement. Written agreement between a service provider and the customer(s)/user(s) that documents agreed service levels for a service.
source: COBIT 4.0
service level agreement - written agreement between a service provider and a customer that documents services and agreed service levels
source: ISO20000-1, 2005
Service Level Agreement
source: ITIL v3, Service Transition, 2007
Service Level Agreement
source: ITIL v3, Service Design, 2007
Service Level Agreement
source: ITIL v3, Service Operation, 2007
Service Level Agreement
source: ITIL v3, Service Strategy, 2007
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